Many people think they’re great listeners, but even those of us who get paid to listen need to sharpen our skills regularly. Here are 6 strategies you can try out yourself.

If you ever wanted an insight into the process of note-taking and mind mapping, here it is! A 45-minute webinar, in 90 seconds.

Great research skills are more important than ever. Lift your research game with ideas for visual tools, well-designed conversations and better listening.

Little-known fact: the average focus group moderator shares more than a little professional DNA with priests, spies, bartenders and occasionally, hostage negotiators.