• Identify current student journey and business processes and systems that underpin it

• Design the ideal student journey for current and future business models (e.g. face to face, blended, online and short courses)

• Engage a cross-functional group of staff to ensure broad perspectives and input to process

Part 1: Stakeholder research

• Stakeholder briefing and consultation

• 6 x internal stakeholder interviews (45-60 mins each)

• Analysis of interviews and emerging themes

• Documentation and presentation of interview findings

Part 2: Cross-functional workshop

• Workshop design and preparation (using outcomes from Part 1)

• Workshop delivery (half day)

• Analysis and documentation of workshop outcomes

• Follow up: presentation & discussion of findings

Support academic and business processes to be more efficient, consistent and streamlined, and inform decisions on digital systems to support a more seamless digital student experience from discovery to onboarding.

4-5 weeks from briefing to stakeholder workshop