If you want to innovate, find out what you have in common. Theme 1 from our APAIE workshop introduces the potential of a unified view on student experience.

Little-known fact: the average focus group moderator shares more than a little professional DNA with priests, spies, bartenders and occasionally, hostage negotiators.

We can't design relevant experiences unless we understand what people are 'hiring' our product or service for. 'Jobs To Be Done' provides a helpful framework.

Innovation needs diversity, collaboration, clear frameworks and creative approaches to evaluation. Some key themes drawn from a recent EdTech Podcast series highlight.

Mindmapping makes you focus on key concepts and connections between them. Here are some of the original 'rules' and some practical tips for getting started.