Education experiences are changing… are you?

From must-have micro-credentials to digital learning essentials, the world of higher education is evolving. Student experiences and expectations are more diverse than ever, as are the academics and institutions who support them.

As their world changes, are your insights keeping up?

See education with fresh eyes.

I’m Lucy Blakemore, a research and insights professional specialising in the global education sector, student experience and digital transformation in education. I lead work in education innovation and insights with higher education institutions in Australia and around the world.

I work in close partnership with you and your teams to design creative, human-centred research approaches, surface strategic insights and identify solutions to help you do things differently. Building on external and internal knowledge, we’ll craft questions, interactive tasks and experiments to test hypotheses using research interviews, observations, stakeholder discussions and in-depth workshops.

If you need someone who asks great questions, has intense listening skills and can summarise almost anything on a single whiteboard (or in a mind map!) feel free to get in touch.

I’m a member of The Research Society, the professional association for the market research and insights industry in Australia, and a Principal Fellow of the Higher Education Academy, UK (PFHEA).

📧 lucy@lucyblakemore.com

Strategic Planning & Insights

Learn how to use research strategically, get more value from insights and build sustainable research skills in your teams.

  • Student and academic experience research

  • Journey mapping, interviewing & ethnography

  • Strategic planning & innovation workshops

  • Research and analysis training for teams
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Proud to have worked since 2019 with organisations making a difference in education.

Projects

What does research-informed work actually look like? Take a walk through some past projects and find out.

  • Student decision-making research

  • Micro-credential strategic workshop

  • Learner journey mapping

  • Strategic planning workshop

  • ‘Student immersion’ team training program

  • Photo of Simon Bush

    Simon Bush, Director, Future Students, University of Newcastle

    Lucy's deep understanding of the sector means she knows when to dig deeper to get the real gold, rather than stopping at superficial insights.

    Her communication throughout projects, including the video vignettes straight after interviews/ groups means we are getting insights faster and feel more deeply involved with the research. Her ability to draft a clear and compelling narrative in reporting back creates impact with our internal audiences and ensures insights are actionable.

  • Allison Franks, NSW Health Education Centre Against Violence

    Collaborating with Lucy on the development of the Problematic and Harmful Sexual Behaviours (PHSB) clinical resources was an exceptional and rewarding experience. The project was complex and multifaceted, involving a wide array of stakeholders in a complex Health environment. Lucy provided clarity and cohesion through her strategic use of research and deep understanding of human-centered design. Her ability to identify and share nuanced insights, map stakeholder journeys, and facilitate thoughtful collaboration ensured the work was both completed to the highest standard and met the needs of the intended audience. Lucy’s patience, professionalism, and commitment to creating impactful, sustainable outcomes were invaluable throughout the process. We look forward to working with her again on future projects.

  • Mark Pettitt, Founder & CEO, Edified

    Lucy did an outstanding job running qualitative interviews with our clients and prospects around the world. Her thoughtful, personable and detailed approach was very much appreciated by both us and our clients.

    Her work has given us a much deeper understanding of our clients’ needs and how they see us in the market. This is now informing our new 5 year strategy and giving us confidence to take some bold actions.

  • Peta Bollen, Sydney Institute of Business & Technology

    The [research] frameworks now underpin every decision I make - they’ve literally changed the way I approach my work with students. Whether it be supporting my teachers to think about their students differently, or participating in projects to improve business operations, these frameworks are always at the front of my mind and I have no doubt our practices have improved immensely from a student experience perspective. Bring on more workshops!

  • Helen Zimmerman, Australian Business and Community Network Foundation

    I have learned much from working with Lucy Blakemore over the past decade. She has brought new perspectives, creative approaches and a rigorous qualitative research framework to engaging with consumer needs and change management in complex situations. Lucy’s work is evidence-based and people-centred, collaborative, and robust. She captures the complexity of systems, behaviours and organisations in ways that involve and engage, and provide roadmaps for meaningful outcomes.